If your Cat Power Tower has a manufacturing defect, it can be returned for a refund. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.  Please ship your package in a prepaid, insured, traceable method to the address below.  Please contact us prior to sending your return via phone or e-mail to receive your Return Authorization Number. The tower must arrive in undamaged condition to receive a full refund.
Phone Number: 920-303-0685 
Mailing Address:
Wiser Pet Products
P.O. Box 1697
Oshkosh, WI  54903-1697
Shipping Address:
Wiser Pet Products
600 Ohio St., Suite E
Oshkosh, WI  54902
(Please call for Return Authorization Number)